CANCELLATION POLICY: A confirmation email will be sent 48 hours before your scheduled service. There is a 24 hour cancellation window on all appointments and classes. This is so the wait list can be notified in time. Late cancellations will be deducted individually from a pre-paid package or charged in full for a single appointment/class.
EARLY CANCELLATION OF DUET/SMALL GROUP: Leaves the remaining client(s) subject to the difference of a private/duet session.
METHODS OF PAYMENT: Online credit/debit payments, cash and check accepted. Checks made payable to Pilates 804. There is a $35 fee for returned checks.
PACKAGES: Clients are encouraged to book all appointments/classes of a package when purchasing packages. Standing times left vacant three sessions in a row, without prior knowledge, will be re-opened for general booking.
All packages expire 90 days from purchase. Single appointments/classes expire 30 days from purchase.
GIFT CARDS: Available for purchase with a 365 day expiration from the date of purchase and 90 days from first session booked.
DAY OF CLASS: Clients are urged to arrive 5 minutes prior to their lesson or class. Late arrival for a class (10 minutes) will be charged as a late cancellation and unable to participate. This is to ensure proper warm up for your safety.
To allow for proper cleaning and resetting of apparatus appointments are 50 minutes long. Classes and small groups are 50 minutes long. You must adhere to our Covid Safety Procedures.