Studio Policies

 

  • Online credit/debit payments, cash and check accepted.  Checks made payable to Pilates 804.  $35 fee for returned checks. 

 

  • 24 Hour Cancelation required for Private and Duet sessions. 12 Hour Cancelation required for registered classes. Late cancellations will be deducted individually from a class card or charged in full for a single session/class.  Deductions will be taken automatically from a credit card on file unless otherwise directed.    

  • Early cancellation of one client out of a Duet leaves the remaining client subject to the difference of a private session unless a dual cancellation.  

  • Clients are encouraged to book all sessions/classes of a package when purchasing packages.  Standing times left vacant three sessions in a row, without prior knowledge, will be re-opened for general booking. 

 

  • Expiration dates vary between 30 and 90 days. Please take this into consideration when purchasing and booking. Single appointment and single drop in class purchases expire 30 days from purchase. Appointment packages expire 45 days from first booking.  Class packages 90 days from purchase.   

 

  • Gift cards are available for purchase with a 90 day expiration from the date of purchase and 30 days from first session booked.    
     

  • Clients are urged to arrive 5 minutes prior to their lesson or class. Late arrival for a class (10 minutes) will be charged as a late cancellation and unable to participate.  This is to ensure proper warm up for your safety. 

 

  • To allow for proper cleaning and resetting of apparatus privates and duets are 55 minutes long.  Classes and small groups are 50 minutes long.